FAQ

WHAT IS CIRBN?
WHY IS CIRBN GOOD FOR ME?
WILL CIRBN BE OFFERED TO RESIDENTIAL CUSTOMERS?
HOW FAST WILL MY CONNECTION SPEED BE WITH CIRBN?
CAN I GET TV AND PHONE SERVICE THROUGH CIRBN?
I NEED HELP WITH MY SERVICE. HOW CAN I GET ASSISTANCE?
I CONTACTED THE TECHNOLOGY SUPPORT CENTER. WHAT HAPPENS NEXT?
MY CUSTOMER SERVICE AGREEMENT REFERENCES THE CIRBN WEBSITE FOR VARIOUS INFORMATION. WHERE CAN THIS INFORMATION BE FOUND?

 

WHAT IS CIRBN?

Central Illinois Regional Broadband Network (CIRBN) offers high-speed Internet connectivity to Central Illinois. CIRBN was designed to serve rural communities as well as K-12 school districts, healthcare, public safety, government, not-for-profit, and commercial institutions.

WHY IS CIRBN GOOD FOR ME?

CIRBN replaces outdated technology with state-of-the-art fiber optics to improve quality, reliability, usability, and access for its participants.

WILL CIRBN BE OFFERED TO RESIDENTIAL CUSTOMERS?

CIRBN does not plan to offer service directly to residential customers. However existing service providers may take advantage of the CIRBN network to offer service to residential customers.

HOW FAST WILL MY CONNECTION SPEED BE WITH CIRBN?

Your connection speed will depend upon where you’re located. If you’re in Atlanta, Bloomington/Normal, Chenoa, Downs, El Paso, Eureka, Farmer City, Gridley, LeRoy, Lexington, Mansfield, Pontiac, or Towanda, your speed can be up to 1Gb/s (1,000 Mb/s). If you’re in Arrowsmith, Colfax, Danvers, Fairbury, Heyworth, Hudson, or Olympia, your service can be up to 300-500 Mb/s.

CAN I GET TV AND PHONE SERVICE THROUGH CIRBN?

Currently, there are no plans to provide TV or phone service on the CIRBN network.

I NEED HELP WITH MY SERVICE. HOW CAN I GET ASSISTANCE?

You can get technical support by calling (309) 820-7321 or emailing                              support@cirbn.org.

I CONTACTED THE SUPPORT DESK, WHAT HAPPENS NEXT?

Whether you chose to call, or email, you will receive an email confirmation regarding the creation of the trouble ticket and the ticket number. You can use this ticket number when communicating with CIRBN staff. Note that organizations requiring immediate attention should call the CIRBN Operations Center directly. Any tickets submitted online or through email will not be considered high priority.

MY CUSTOMER SERVICE AGREEMENT REFERENCES THE CIRBN WEBSITE FOR VARIOUS INFORMATION. WHERE CAN THIS INFORMATION BE FOUND?

The information referenced in your customer service agreement can be found here.