CSA Supplement

Technical support

For Technical Support
In reference to: 3.6
For technical support
If you are having issues with your service, contact CIRBN at (309) 820-7321.
Standard Maintenance Schedule
In reference to: Exhibit A: Section F and G
Standard maintenance schedule
There are no scheduled outages at this time. Please check back for information on any scheduled outages for maintenance, rearrangement, or testing.
Maintenance Procedures
Maintenance procedures
CIRBN will contact the subscribers to schedule any dates and times necessary to perform maintenance on the hardware.
Equipment Maintenance
In reference to: 3.5
Equipment maintenance
If a customer experiences equipment failure and CIRBN determines that the equipment has a manufacturing defect, the limited warranty will apply. If the equipment fails as a result of a manufacturing defect after the limited warranty has expired or fails for any other reason, the customer may request that CIRBN deliver replacement equipment in accordance. A fee for assessing and delivering the new equipment (providing the limited warranty is not in effect) may be assessed and will be based upon the type of equipment being replaced and assessment/installation labor.
Service Charges
In reference to 3.7.5
Service charges
Charges for services are dependent on multiple variables unique to your organization and needs. CIRBN may assess a fee for technical support if the issue is unrelated to CIRBN equipment and services. For information on charges for services, contact info@CIRBN.org.
Equipment Return
In reference to 3.8.
Equipment return
Upon termination of service, contact info@CIRBN.org to schedule the return of equipment. Equipment will be tested and checked in at that time by a CIRBN staff member.