Support

The CIRBN Support Center is available 24 hours a day, seven days a week. 

  • Call (309) 820-7321
  • Email support@cirbn.org

Once you have requested support, you will receive an email confirming the creation of the support ticket.  We are committed to assisting you in a timely manner.

Standard maintenance schedule:
There are no scheduled outages at this time. Please check back for information on any scheduled outages for maintenance, rearrangement, or testing.

Maintenance procedures:
CIRBN will contact the subscribers to schedule any dates and times necessary to perform maintenance on the hardware.

Equipment maintenance:
If a customer experiences equipment failure and CIRBN determines that the equipment has a manufacturing defect, the limited warranty will apply. If the equipment fails as a result of a manufacturing defect after the limited warranty has expired or fails for any other reason, the customer may request that CIRBN deliver replacement equipment in accordance. A fee for assessing and delivering the new equipment (providing the limited warranty is not in effect) may be assessed and will be based upon the type of equipment being replaced and assessment/installation labor.

Service charges:
Charges for services are dependent on multiple variables unique to your organization and needs. CIRBN may assess a fee for technical support if the issue is unrelated to CIRBN equipment and services. For information on charges for services, contact info@CIRBN.org.

Equipment return:
Upon termination of service, contact info@CIRBN.org to schedule the return of equipment. Equipment will be tested and checked in at that time by a CIRBN staff member.